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Workshop/repairs and Showroom
Welcome to the Workshop
Welcome to our Workshop and Showroom.
Visits are available by appointment between 2:00 PM and 7:00 PM. You must arrange a time before visiting, so we can give you the best possible service while you’re here.
Closed on weekends.
KBC is located in Fredrikstad, Norway, where we have a fully equipped workshop for repairing all types of cues.
To book a visit, email us at [email protected].
Ship your cue to us or drop it off at the workshop by appointment.
Please remember to send us the tracking number. When booking your shipment, use our email address or phone number (+47 918 38 529) as the recipient’s contact information so the shipment appears in our tracking app.
Read more here: DHL and Bring International shipping
SHOWROOM AND WORKSHOP IN FREDRIKSTAD
All our cues and products are on display in our showroom in Fredrikstad, Norway. Here you can see and handle cues, cases, and around 850 different products—all dedicated to billiards.
Our Viking cues really deserve to be seen in person. Photos don’t always do justice to their colors, wood grain, and details. Visit us to take a closer look, compare models, and get help with any questions you may have.
You can also test different shafts on your own cue. However, the cues displayed for sale are not available for test play. We don’t have demo cues, as each cue is sold as an individual piece with a full warranty. When you buy a new cue from us, it should be completely new—and yours alone.
Would you like to visit? Contact us by email or through KBC’s Facebook page:
You can also find more information about us here, including packing tips, shipping advice, and other practical details:
WORKSHOP WAIT TIMES
When your cue arrives, it joins our work queue. The wait therefore depends on both the work required and the jobs already ahead of yours.
We give every cue the time and care it deserves. For this reason, we do not offer rush jobs or while-you-wait repairs.
Approximate turnaround times once work begins:
Tip and Ferrule Replacement
We usually complete these jobs overnight or between other projects. We do not offer rush jobs while you wait. Your cue must be dropped off or shipped to us, and we will return it when the work is complete.
Thread or Joint Pin Replacement
The work itself usually takes around three days. Any time spent waiting behind other jobs in the queue is additional.
Before we begin, we need clear photos of the joint pin or thread type you want to switch to. If you are unsure which joint you have or which one you want, you must send us the entire cue so we can examine it.
We cannot accept responsibility for incorrect work resulting from inaccurate information supplied about the joint or threads.
Wrap Replacement
The work itself usually takes about one week. Any time spent waiting behind other jobs in the queue is additional.
Finish Work
The time required depends on the scope of the job and the weather. Finish work is highly weather-dependent, and we unfortunately cannot apply finishes during periods of heavy rain.
When conditions are suitable, the work itself usually takes about one week. However, the workshop requires a special setup for this work, which we normally do three to five times a year. Your cue will therefore remain in the queue until the next finishing session.
Full Refinish
Turnaround time for a full refinish is difficult to estimate, as many details can affect the work.
We are currently not accepting new full refinish jobs.
IMPORTANT INFORMATION ABOUT WORKSHOP SERVICES
- We do not work with wood supplied by customers.
- Assessments made through Messenger or email are preliminary estimates only. A final assessment can only be made after we have physically examined the cue or shaft.
- A Messenger conversation does not constitute a confirmed work agreement. We will contact you before starting so we can review the work with you in detail.
- If you require pickup, delivery, or a delivery location other than standard postal shipping, you must book and coordinate these arrangements yourself.
WE CAN CREATE YOUR ORDER FOR YOU
Finding online shopping difficult, or simply need a little help? Get in touch—we’ll take care of the rest.
We can create your order manually in our online store and email you an order link. Simply enter your country, address, and preferred shipping option, then pay securely through the store.
All we need is your email address and details of what you would like to buy.
No need to panic about online shopping—we’re happy to help!
Best regards,
KBC