International shipping information

We ship almost all over the world
Scandinavia, England, Switzerland, EU, USA, Canada, Australia, New Zealand, Japan
and most other countries.
We follow guidelines of our freight couriers and there's a small list of countries we do not ship to, this can change due to international events.



We have a NEW SHIPPING DEAL!

Easier, cheaper, more transparent...

We are really proud of our new shipping agreement with DHL.
We now have a simplified pricing structure.
MUCH cheaper than before! 

Just add the items you want to the checkout, find your country in the menu,
and the price with DHL will come up right away.
 No extra costs, "no calculated after order", no pick up fee and kilometer adjustments. Just one price! 

*Just remember VAT and import fees that will come from your country's Tax office afterwards*

 To our neighbors Sweden, Denmark, Germany, Ireland, Netherlands: 22 Euro

To Europe with a few extra countries (England and Switzerland) : 29 Euro

 To Canada and USA: 35 USD

 To Australia, New Zealand, Asia and the rest of the world: 39 USD


We hope you will appreciate our new agreement with DHL and find them easy to work with. That you will receive your package from us on time, undamaged and without any extra fuss, the way shipping SHOULD work.

22 July 2025

TEAM KBC


Currency Converter

KBC is a Norwegian company, and we have AI doing the currency to DKK, EUR, GBP, SEK, every week. 
See top right corner. Here you have a flag and currency curtain!

Do you need to check a price closer ore have found a price AI is not translating?
Try this link:  Currency Converter

Just ask if you have a question!
We are here to help, and do not have a Chat robot working for us!

VAT and Customs fee

"Do I have to pay VAT when I live in Finland?"

KBC is a Norwegian company that ships goods to *almost the entire world.
Unfortunately, we cannot pay VAT to countries other than Norway, so you as a customer will be deducted for Norwegian VAT in our online shop. But you have to pay VAT in your country along whit a small fee that some countrys have, this service is called customs fee.

We have 25% VAT on all prices in the web shop.
What does this mean for the price in Germany?
READ MORE HERE: VAT

Note: Norway is outside of the EU. 

 Everyone must pay VAT. Regardless of which country you live in, however, it will vary.

Do you want to send us repairs?

We repair cues from all over the world.

Do you want to send us a repair outside Norway's borders? No problem. We deliver almost worldwide. If you are living outside of Norway, it is a good idea to fill out a Proforma Invoice. 

 Fill out a Proforma Invoice

 It is important that customs officials see it easily when they see your package. 

When you send us repairs from abroad.
CLEARLY MARK ON THE OUTSIDE OF THE PACKAGE WITH "Midlertidig Opphold".


Proforma Invoice

A short description of how to
fill in a Proforma Invoice yourself:

Private customer fills in "Sender": Your own info only with PRIVATE Customer at Org Vat.
 Then you send us:
"KB Custom Cues, Roald Amundsensvei 31, 1654 Sellebakk. Norway. Phone +4791838529, Registration number NO 926448730 VAT

Total weight

Quantity is how many items you send to us and once again Net weight per item/cue.
 Tariff number for a cue is 95042000

Full description of what you are sending and the name of the country your cue originally comes from. Mess is Japan, Viking is the USA, Predator is China, etc.

Then comes an important thing that customs will be happy about: MARK clearly with "Temporary stay in Norway" and click off "For Repair" in "reason for export."
Sign and send to us. :-) If you are in doubt, just ask.
I will be happy to send you a Proforma copy that you can fill out.
All European countries have the same Proforma Invoice. Canada and USA must ask their local shipping company. Completion is the same, but not the form.
Kind Regards KBC, EXSPORT :-)

Packing.


We really appreciate customers who send us repairs! Shipping companies are usually very good, but be CAREFUL and wrap extremely good. Preferably in a PVC pipe.
NOTE:  make the package square and you will avoid the "round" fee.

1. Place the entire tube in a square/triangular box.
2. Take a piece of cardboard around the middle and make a nice square surface with a lot of tape.
3. Wrap the entire PVC pipe in paper. (The wrapping paper from last year does the trick! Remember to turn the glossy side in.)
4. A square box well padded without PVC pipes.
4. The very best thing is to send your repair in a Pool CUE Bag. 

Do you want a CUE bag that you use to send us? The Cue bag Moon does the trick! You can buy it from us for ONLY NOK 299. This is also a smart purchase if you have bought an expensive cue from us. The best way to transport is in this cue bag!

Købak Moon


Note:
We do not accept replacements for products that are poorly packed and damaged on the way to us.


Payment

All work done in the workshop and in the web shop is paid for here on the online shop.
We accept all bank cards through Stripe, or installment payments through KLARNA. Their guidelines apply at all times. In the workshop, we have an Izettl payment terminal. Thats VISA.

To the world we have PAYPAL. Always comes in handy.
Note Customers in the States: You need to have international payment deal with your bank to use Visa/Stipe.
Just contact your bank ore us if you have enny problems in payment.

We also have Bank wire as an option. Please give us a mail if you want this option as PayPal can get pricy.

The difference here is that we send immediately with PayPal, and bank wire takes 4-6 days. We send when the money is confirmed in the Bank.

We are sorry to inform that we no longer use invoices with credit.
All orders must be payed before we ship.


We do not take cash from anyone under ANY circumstances. No Cash Company.